Reelio Support

Reelio: Catch & Collect · Bananas LLC

Questions, bugs, or a fish we got wrong? Email jsong1437@gmail.com and we'll get back to you quickly.

Common questions

The ID looks wrong. Open the catch and tap Fix species — your correction updates the card and your Catchdex instantly.
How many free IDs do I get? 3 per day. Reelio Pro removes the limit.
Why does Reelio ask to send my photo to AI? Species identification is powered by Claude (Anthropic). Photos are sent only with your consent and only to identify your catch — see the privacy policy.
Manage or cancel Reelio Pro — subscriptions are handled by Apple: Settings → your name → Subscriptions.
Delete my account — Profile → Delete account removes your catches, photos, and progress permanently.